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Tegrity Student FAQ
Why does it say I'm not enrolled when I try to log in from the BlackBoard link?
This sometimes happens. If it does, try logging into the Tegrity system at http://europa.yc.edu. Then click the course name to access the recording sessions.
Do I have to access Tegrity through Blackboard?
No. You can also access Tegrity sessions by logging into the Tegrity system at http://europa.yc.edu. Then click the course name to access the recording sessions.
What if Tegrity sessions don't open?
- Try turning off pop-up blocking in your Internet browser, or hold the "Ctrl" key when clicking a link to bypass blocking.
- Try turning off any virus protection software, especially Norton brand. You may have to disable this while viewing Tegrity.
- Contact TELS for help: 771-6120
Why don't I see the video?
If the sessions open but you don't see any video (black screens with sound), you should check to see that you have the latest version of Windows Media Player (Windows) or the VLC player (Mac). If it still doesn't work, try shutting off your PC hardware acceleration:
- Open your Display properties
- Click the Settings tab, and click the Advanced button
- Click the Troubleshooting tab, and pull the slider under Hardware acceleration to None
- Ok back and try opening Tegrity again.
What is the Tegrity viewer page?
When you click the "Tegrity" button in Blackboard, a page pop open that shows the list of sessions one can watch - that's called the Tegrity viewer page.
Can I use Tegrity on a Macintosh Computer?
Yes. Any session recorded Spring 08 or later is playable on a Mac with OS 10.4.11 or later. Sessions recorded before Spring 08 won’t play on a Mac - BUT, you can download the enhanced podcast of any session into iTunes. Click on the "iPod" button at the bottom of the Tegrity Viewer page to subscribe to the class podcast. iTunes should open and all the sessions for that course will be listed. To download them, click the "Get" button next to the individual sessions. NOTE: In iTunes you can double-click on the graphics to enlarge them; press "Esc" key to return.
What are the system requirements for viewing Tegrity?
Windows- Windows 98 or higher
- Internet Explorer 5 or higher
- 800 x 600 screen resolution or higher
- Windows Media Player 6.4 or higher
Macintosh
- G4 or higher with at least 256MB Ram
- OSX 10.2 or higher
- Safari Browser
- VLC Player - available for download when you start playing a session
Does Tegrity work in Windows Vista?
Yes.
Can I download Tegrity sessions for later viewing?
This works in Windows. If the recording starts to play during this process, simply close it and continue.
1. Click the download icon in the Tegrity viewer page
2. DON'T follow the instructions in the next box. DO Click Download.
3. Choose “Save” from the next box, then browse to a folder to save the file in. You can burn the saved file on to CD or copy to a flash memory stick.
4. Later... when you are ready to watch it, double-click on the saved file. Click “Continue” when you see this box:
5. Then select a folder on your computer to save the extracted files. Press OK, then OK again when you get the “All files were successfully unzipped” box.
6. Go to where you saved the extracted files, and double-click on the “Default” file to begin playing the recording.
Do I need to download a bunch of stuff before using Tegrity?
Nothing is required for most users, though if you do, Tegrity will prompt you with the link to make it easier. You may need to download the activeX control for windows media to watch in certain browsers, or on a Mac, the VLC Player. Again, Tegrity will tell you if you clearly if something is required.
